Public Corporate Policy
This document sets forth a subsection of the Applied Operations Corporate Policies. If you have questions please email to support@appliedops.net.
General Requirements
1. Security Requirements
| 1.1 | Security is paramount, we will not do business with corporations that are openly insecure. |
| 1.2 | Any records sharing will require disclosure of corporate document policy and audits. |
| 1.3 | Both parties shall be responsive to security issues. |
| 1.4 | Both parties are required to destroy documents 60 days after cessation of business. |
| 1.5 | Both parties shall work quickly and diligently to ensure security requirements are met. |
2. Technical Requirements
| 2.1 | Both parties shall maintain records behind a modern firewall in a secure format (PGP/GPG) if stored digitally. Paper records must be stored in a locked file cabinet, in a locked office in a restricted building with 24x7 security personelle. |
| 2.2 | Both parties shall maintain proper state and federal records in accordance with ISO standards. |
| 2.3 | Interested parties are expected to register their businesses with at least one form of online business directory. |
3. General Policy
| 3.1 | This policy may be updated from time to time, as market conditions affecting business change. AppliedOps reserves the right to modify this policy at any time. |
| 3.2 | In the event of a severe violation of these policies, the business relationship may be temporarily suspended without notice. |
| 3.4 | All requirements must be met at the time the request for business relations is made and must continue to be met for the duration of the relationship unless written change is submitted via either party. |
| 3.5 | AppliedOps reserves the right to accept or decline any business request for any reason. |
| 3.6 | AO Corporate policy is to not provide a W9 form to any customer. |
4. Support Policy
| 4.1 | In order for for an issue to be covered under the AO SLA, a ticket must be filed. |
| 4.2 | Issues submitted without a ticket are subject to delays and deprioritization without notice. |
| 4.3 | All non-customer access request must be submitted via Ticket and must be approved. |
| 4.4 | Non-Compliance with section 4.3 may result in restriction of access, and may require the customer to submit access requests 24 hours in advance to be escorted onto the premises. |